Online orders will be processed and shipped within 1 - 3  business days from date of purchase. Once the order has  been received by the shipping provider, we are no longer responsible for the order. Issues with the package location or delivery delays must be taken up with the shipping provider directly. Customers are responsible for paying for any return shipping for items that are being exchanged . Customers are also responsible for paying additional shipping if they provide an incorrect address and their order is returned or undeliverable.